TQM is a company-wide approach to quality that involves every employee.
Total Quality Management is a management approach where quality is everyone's responsibility, from top management to operators. It focuses on customer satisfaction, continuous improvement, and employee involvement. TQM was popularized by Deming, Juran, and Crosby.
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DHU and DPMO are both quality metrics but measure defects differently.
Fishbone diagram finds all possible causes of a problem using 6M categories.
DHU measures defects per hundred units and is a key quality KPI in garments.
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